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Function: __construct

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Policy 21 - 政策二十一

Customer Satisfaction Survey of 1823 Call Centre

Efficiency Unit, the Government of the Hong Kong SAR2009-2011

The survey collected views from members of the public who have made use of the Integrated Call Centre in lodging complaints to determine their levels of satisfaction and views on the services provided. The survey was conducted through 4,000 telephone interviews within one year. A response rate of 60% was received.

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